Warranty Reimbursement Program
Cosmo Petra provides 24 months of warranty from the date of invoicing stating that a product shall be free of defects in workmanship and materials under normal use.
If the product is defective either in material or bad workmanship during the period of 24 months from the purchased date by customer, the same will be replaced or repaired without any charge by Cosmo Petra.
In case if the instrument exceeds the 24 months period (from Cosmo Petra’s invoice date) Cosmo Petra will not be liable for any warranty service.
In the event that any defect is found out during the said warranty period, Cosmo Petra may request customer to return the defective Products to Cosmo Petra for the purpose of repair in Cosmo Petra’s Badr City facility and Cosmo Petra will repair it and request the customer to dispatch the repaired parts from our facility.
After exceeding the 24 months warranty period, Cosmo Petra offers the customer to apply for the renewal of warranty for a determined period upon the agreement of the two parties on the renewal terms and conditions.
For more information, please refer to our service policy (Click here to download)